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Working for a leading specialist travel experiences provider who dominate their sector globally, the Senior Manager eCommerce / eCommerce Lead will own and optimise the end-to-end purchase experience of customers (B2C and B2B) across international markets.

 

This is a broad, hands-on eCommerce role focused on improving onsite conversion, increasing basket size and customer lifetime value, and driving sustainable organic growth. The Senior Manager eCommerce / eCommerce Lead will work closely with digital marketing teams to ensure campaigns, customer journeys, and traffic are fully aligned. This role reports into the VP of BD and will manage 2 direct reports (from the content team).

 

The UK office is based in Bristol. You can either work fully remotely (UK-based candidates) or hybrid (2 days in the office) if more convenient.

 

The Senior Manager eCommerce / eCommerce Lead role will:

  • Own global eCommerce performance, focusing on conversion rate optimisation, retention, and lifetime value.
  • Work closely with digital and performance marketing to ensure campaigns deliver impact.
  • Lead testing and optimisation initiatives.
  • Develop and execute SEO-led strategies to grow traffic.
  • Use data and analytics to inform decisions and customer segmentation.
  • Drive localisation initiatives across regions, including language considerations.

 

Candidates for the Senior Manager eCommerce / eCommerce Lead role must have:

  • Strong eCommerce experience, ideally within the travel, activities, experience-led, or training sectors.
  • Hands-on and data-driven approach.
  • International experience across multi-market and/or multilingual environments.
  • Strong stakeholder management and communication skills.
  • Experience with eCommerce platforms and SEO tools (Commercetools/Drupal and SEMrush ideal respectively).
  • Flexibility to attend occasional evening meetings to collaborate with global teams.

 

Find out more about how Intelligent People can help with ecommerce recruitment.

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