Data & Analytics Lead

Working for a well funding and profitable, hypergrowth health & wellness eCommerce brand, the Head of Data Insight / Data & Analytics Lead / Senior Manager Customer Insight role involves managing one data engineer to build and develop a data insight capability across all business functions, including marketing channels, customer data, eCommerce, product ranges and more.

They doubled in size last year and have ambitious plans to dominate their product category in the UK and then internationally. Equity will be part of the package.

This is a hybrid role with 3-4 (ideally 4) days in their West London offices, although they’re very delivery focussed with lots of flexibility.

Candidates for the Head of Data Insight / Data & Analytics Lead / Senior Manager Customer Insight role will:
* Partner with teams across the business to deliver comprehensive reports, dashboards & insights to facilitate informed decisions
* Analyse financial, ecommerce, wholesale, operations, and marketing data
* Uncover insights and provide recommendations to improve digital product, ecommerce, customer marketing, and business strategies
* Automate reports/tools to communicate actionable insights that drive decision-making
* Own the data roadmap and communicate data strategy effectively and simply to functional leaders and executives
* Maintain a clear data dictionary and source of truth for key business metrics
* Ensure data integrity, security, and compliance, in partnership with external vendors
* Develop and implement data strategies aligned with business goals
* Collaborate with cross-functional teams to make data accessible to end users
* Maintain data architecture and reports to meet business needs
* Address and resolve internal stakeholder questions involving data, tool usage, and reporting
* Own, maintain, and optimise data ingestion, transformation, database design, and visualisation with the goal of data democratisation
* Develop effective data solutions – design, build and optimise scalable data models and warehouses.
* Automate internal manual processes, optimise data delivery, and improve infrastructure for greater scalability
* Create analytics tools that leverage the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics

Candidates for the Head of Data Insight / Data & Analytics Lead / Senior Manager Customer Insight role must have:

* Strong experience in a date & insight role with a transactional eCommerce environment.
* Experience providing insight across a broad range of business area, including marketing effectiveness, eCommerce, operations, etc.
* Ideally experience with direct-to-consumer ecommerce and digital marketing data sources, including Shopify, Klaviyo, Attentive, Google Analytics, Meta, Google Ads
* Strong proficiency in Excel, SQL and ideally Snowflake or similar
* An exceptional problem-solver, making data-driven decisions with confidence and clarity.

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