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Customer Journey Manager | £500-600/Day | 3-month contract, 3 days per week | Tech4Good | UK, Remote
A Customer Journey Manager is needed by a fast scaling, digital-first healthcare company who are radically improving the lives of people who are living with neurodivergent or anxiety related conditions.
Salary Package: £500-600/Day, 3 Days per Week
Location: Fully Remote
The Customer Journey Manager will be responsible for reviewing and optimising the B2C customer journey process for the organisation’s end users, from onboarding through to in-life and retention. You will work cross-functionally with with Marketing, Customer Support and Product Team to project manage, revamp, and relaunch the user comms journey.
This is a three-month contract, though may be extended an additional month.
Please note the client cannot offer sponsorship at this time.
The Customer Journey Manager’s responsibilities include:
- Audit and map existing customer communication touchpoints across service journey.
- Identify and test new ideas across channels, content or automation to improve engagement
- Develop reporting framework with KPIs like open rates, click-throughs and conversion rates
The Customer Journey Manager must have:
- Proven experience in customer journey optimisation and communications planning.
- Experience working with marketing automation tools (experience with HubSpot is highly desirable).
- Experience working with neurodivergent or accessibility-focused audiences is desirable but not required.
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