Working for a rapidly scaling D2C retail and subscription brand, that’s part of a global FMCG group, the Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator role involves building out the SFCC eCommerce Operations environment and ensuring the smooth delivery of all updates, product launches, campaign activity and promotions.
This is a hybrid role, with 1 day per week or 2 days per fortnight in central London (or more if desired). The company will pay for a hotel night if 2 days per fortnight.
The Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator will
* Oversee all site updates, product launches, campaigns and promotions.
* Monitor site performance, resolving any issues, and driving improvements.
* Implement SEO best practices to enhance organic search visibility.
* Build & configure promotions using SFCC Business Manager.
* Build & manage customer groups for targeted experiences.
* Manage product catalogues, categories, attributes, and ensure data accuracy.
* Be primary liaison between ecommerce team and stakeholders across product, tech, design, and customer service.
* Work with cross-functional teams to ensure seamless coordination and communication.
* Resolve escalated customer queries and issues, gathering feedback for continuous improvement.
* Manage content across the platform, ensuring accuracy and brand alignment.
* Optimise content for search engines and implement SEO best practices.
* Analyse and report on effectiveness of promotions, targeting, and site performance.
* Analyse sales data, customer behaviour, and provide insights for optimisation.
* Monitor KPIs and provide regular reports to stakeholders.
Candidates for the Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator role must have:
* Strong experience in a Web Operations or Salesforce Commerce Cloud administration role (SFCC experience is essential),
* Experience in an eCommerce environment, from any product category, such as groceries, gifting, homeware, fashion, home & garden, electronics, etc.
* Strong organisational, communication skills.
* Strong comfort with data, analysis skills and make data-driven decision making.
Find out more about how Intelligent People can help with ecommerce recruitment.
