In this era of modernization, we can observe a drastic change in the way we work and manage productivity. Today, we have a digital workforce and thus employees are working freely from their digital platforms. These employees are helping firms in saving a lot of overheads. However, they have their own requirements and management needs. Managing this workforce in an effective manner needs planning and exceptional skills.
Handling this great technological boom is not simple. On one hand, digitization of the workforce brings plenty of benefits and on the other hand, it calls for effective leadership and management.
In this article, we will discuss some effective leadership hints for managing the digital workforce. Let us see:
- Look at the final output
The old method of calculating the number of minutes an employee has worked is totally gone. Today, we have a lot of collaborative tools and software. These tools are used for assigning, submitting and reviewing tasks of multiple digital workers at a time.
The digital workforce management is all about looking at the final output without calculating the per-minute time an employee has taken for his lunch or tea break. These tools have deadlines for each project and the performance is calculated on the submission of each successful project on time.
Thus, the digital workforce enjoys the liberty of working with peace without their boss standing next to their desk. Thus, the modern-day workforce management is interested in getting the best outcome no matter how much time an employee has given to a single project.
- Communicate about the benefits of digital transformation
The digital landscape has a lot of challenges, unknowns and multiple threats to job security. Employees who have recently been transformed into the digital working methodology will likely feel uncomfortable and insecure about their career growth.
Thus, it is imperative to tell them that the leader has a smart digital strategy in hand. Today, team members want things to be discussed with them. Rather than giving straight forward directions, we should try communicating with them about the issues of the digital working environment and let them give their input. In this way, the team will feel comfortable and valued. When discussions are held in the team, it brings new ideas on to the light.
Being a leader of the digital workforce, one should clearly discuss their upcoming plans and strategies for the digital background. When employees know the potential of this digital transformation, they will actively participate in it and try to give the best.
Employees should be trained through workshops and training sessions to adapt to this positive change and how it can help in their career development. When they know the benefits of the digital world, they will automatically get diverted towards it.
- The traditional methods of reward will never work
Keep in mind that the working methodology has changed drastically. Today, the digital workforce needs something different. Gone are the days when perks are given in the form of job titles. The digital workforce is not at all concerned about their personal parking lots, their separate rooms and so on. They only want flexibility and career growth.
From their leader, they want to be treated as important decision-makers of the firm. Especially, in areas in which they have more interest or more growth, they want to give their input and become an active part of the company’s activities.
In short, managing a digital workforce requires exceptional leadership skills. The digital world has a lot of challenges and complications. However, thousands of companies are doing well with their digital workforce. By employing the right persons, using the right strategies and following smart rules can help us in successfully leading our workforce.
- Consider fast-learners
It is the usual practice that the present skills of the employees are evaluated before hiring them. However, this practice is not the same for the digital workforce. Leaders of the digital workforce know that the digital world keeps on changing with each passing day. Thus, the digital workforce needs employees who are fast-learners and can easily grasp the tactics of the digital arena. Thus, in comparison to the present skills, digital leaders appreciate workers who are good at fast learning.
- Make a plan of digital ethics
Just like every firm has an ethical plan, digital leaders are required to make an ethical plan for their digital workforce. Governance is imperative even on the digital ground. It is because of the fact that we cannot completely rely on machines. They work as per the data are given to them and as per they are programmed.
There should be a set of rules for all digital workers to be followed. Artificial intelligence has a lot of drawbacks besides its numerous benefits. Setting an ethical plan will help the firm to stay away from the drawbacks and make the most of its features.
- Visualization dashboard
Although a digital leader is concerned about the production rather than calculating the time spent by the employee but in certain areas like customer relationship management, it is important to keep an eye on your digital workforce.
For instance, a carpet cleaners London firm has an employee for CRM. They are responsible to answer the queries of potential clients and need to be present on a fixed schedule. What will happen if the person is not present? The potential client will get a bad image and reputation of the firm will suffer. Ultimately, all these potential customers will get in touch with the competitor.
In short, managing a digital workforce requires exceptional leadership skills. The style and tactics of managing the digital workforce are completely different in comparison to the on-site staff. The digital world has a lot of challenges and complications. However, thousands of companies are doing well with their digital workforce. By employing the right persons, using the right strategies and following smart rules, we can successfully manage our digital workforce and create a benchmark in the digital world.
Article source: Arslan Hassan