We’re hiring a Client Services Director for an Enterprise Software business who have been growing Internationally and evolving their portfolio of software products and supporting services.
The role of Client Services Director / Senior Account Director / Customer Success Director will lead the Professional Services team and bring experience in the management of PPP / PFI contracts.
There’s lots to take charge of but you’ll inherit an established team and partner with the COO / CEO to lead the forward success of client partnerships as the business continues to optimise its software & service proposition.
Within the role of Client Services Director / Senior Account Director / Customer Success Director you’ll be responsible for:
*Overseeing the management of the Professional Services and PPP Support team so that priorities are managed, cost effective solutions developed and deployed.
*Motivate, train and mentor team members to ensure everyone is working to the best of their ability.
*Ultimate responsibility for the management of the client experience and exceeding customer satisfaction
*Implementation, project management and delivery design for PFI/FM projects
*Identification of new revenue opportunities with clients (e.g. additional functionality)
*Partner with the Sales team to support Bids, Tenders, Demos, Quotations & Proposals
*Implement and manage multiple projects simultaneously, from conception to completion
Within the role of Client Services Director / Senior Account Director / Customer Success Director we’re looking for much of the following:
*Experience in deploying and supporting Workplace Management Systems / similar IT applications on a Windows based platform
*PPP / PFI contracts experience
*Excellent team management, time management organisational, communication and presentation skills
*Process driven with strong project implementation and management skills
*Good client facing skills, in addition to good telephone manner and faultless written / documentation skills in English
*A mature manner and committed approach to collective success
We’d be pleased to hear from you if this sounds like your next move contact [email protected] at Intelligent People a specialist recruitment agency hiring Client Service Director PPP roles.
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