A Senior UX Researcher is needed for a leading Fintech organisation to lead the discovery of UX research and to deliver a detailed research programme and hub for the company.
You are an experienced user researcher and have spent a number of years working on consumer facing digital products – ideally mobile products in a startup environment. You have a good understanding of the UX research methodologies and techniques used to uncover problems and reveal valuable insights about our users.
You will work alongside designers, product managers and brand to help evaluate ideas and thus inform the product strategy. Bonuses would be to have some experience working within the youth sector as well as an understanding of both the UK & US market.
Candidates will be responsible for:
*Planning/conducting quantitative research, including interviews, contextual inquiries, diary studies, personas etc
*Instigate and work with the data team to carry out quantitative research, review relevant analytics, analyze data and report findings to the product team.
*You will organise the recruitment of people and carry out regular user testing sessions with existing and prospective users.
*Carrying out journey mapping, personas, analytics, analyze data and report findings.
*You will be expected to explore bigger themes and questions we have. Both identifying and evaluating hypotheses.
*Ensuring you stay abreast of digital & consumer trends, enabling you to generate ideas to help improve our core product.
*Researching audience in both the UK, US market and beyond.
*Analyse and sharing findings across the product team and wider – be an evangelist and the voice of our customers.
The successful candidate will have:
*3 years plus User research experience working within a UX / User Experience Research role
*Experience of running both mobile and web initiatives – particularly mobile b2c
*An understanding of analytics, including quantitative data, A/B testing and Google analytics
*Excellent communication skills and ability to build relationships across different parts and different levels of the business
This is a great opportunity to join a hugely successful and constantly expanding organisation where the customer experience is key. This role will pay a critical role within the organisation and can offer great opportunities for career progression.
Intelligent People is specialist UX Research Agency
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