Global Insight Analyst / Data Analyst / Business Intelligence Manager

Global Insight Analyst

London, £50-52k + Shares and bonus

Global Insight Analyst / Data Analyst / Business Intelligence Manager needed by one of the fastest growing disruptive tech start-up’s to ever come out of Silicon Valley. They have extremely ambitious growth plans and are looking for an expert to own all aspects of data within Global customer service. You’ll become the go-to source for data, reporting, insights, and guidance. Within this role you will be building out the entire analytics capability spanning 30 countries. You’ll work with business owners to understand and define their data and analytics needs and ultimately work with the appropriate parts of the organization to implement changes based on those insights.

Global Insight Analyst / Data Analyst / Business Intelligence Manager will

*Build and Automate reports and dashboards in Tableau and Mode

*Coordinate with stakeholders, gather requirements, identify data sources, and perform ad hoc analyses

*Identify process improvement opportunities or necessary process changes for better data collection

*Work with customer service managers and team leads on agent quality, SLA, and KPI monitoring

*Work cross-functionally with other departments as a customer advocate, communicate customer pain points and successes

Global Insight Analyst / Data Analyst / Business Intelligence Manager must have:

*Excellent data analytics experience from any industry or sector, such as; eCommerce, Retail, FMCG, Retail, Tech, Startups, Travel, Media, Fintech, gaming, Insurance etc.

*Expert SQL skills and experience with several dialects (Redshift, BigQuery, MySQL, etc)

*Solid understanding of statistics and modelling techniques

*Experience with data visualisation, dash-boarding and analytical report building (Tableau, Looker, Mode or similar)

*World-class ability to extract and communicate insights from real-world datasets

*Experience in the technology industry or consulting providing actionable insights to internal customers

*Experience using Python for modelling and data manipulation

*Pandas, GCP/Big Query, ETL experience

Intelligent People is a specialist Global Insight Analyst / Data Analyst / Business Intelligence Manager recruitment agency.

Salary £ 50000 - £ 52000 per annum
Benefits Shares and Bonus
Type Permanent
Location London
Reference 7660AS1_1543597589

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