A CRM Manager / Customer Lifecycle Manager / CRM Lead is needed by a mobile app consumer Fintech challenger. They have rapidly growing team, leading edge tech and consumer focussed propositions that will genuinely improve people’s lives.

The CRM Manager / Customer Experience Manager / CRM Lead will take full ownership of CRM from lifecycle comms, through to reengagement and growth. They have the foundations in place but there’s a blank canvas to build out a network of owned comms channels to for this early stage start-up.

The successful CRM Manager / Customer Experience Manager / CRM Lead will truly be customer obsessive, ideally from a well-known start-up who can demonstrate having true ownership of the CRM function within a business.

The CRM Manager / Customer Experience Manager / CRM Lead will be responsible for:

* Deliver the online contact strategy and CRM strategy

* Being the customer experience champion ensuring that the experience is great & consistent

* Customer satisfaction through NPS and Health surveys

* Using analytics, insights and segmentation

* Full customer lifecycle management

* Creative copywriting skills

* Develop a test & learn plan for optimising targeting, creative and CRM messages

The CRM Manager / Customer Experience Manager / CRM Lead will have:

* Demonstrable experience in a CRM focussed role covering email, app notifications and in-app messages

* Experience with Braze or similar complex programme

* A strategic vision – be able to build a campaign based on complex user segmentations

* A passion for start-ups, speaking with customers and solving customer problems

* Have experience developing customer-focussed copy

* Are passionate about what you do and are highly driven to achieve your professional & personal goals

This is a great opportunity to join one of the most exciting names in FinTech as they plan to disrupt the market ahead of an international launch plan! The successful CRM Manager / Customer Experience Manager / CRM Lead will have the opportunity to make their name in this early stage business and be part of a career defining story.

Intelligent People is a specialist CRM Manager recruitment agency.

Salary £50000 - £55000 per annum
Location London
Discipline CRM, Lifecycle and Loyalty
Reference MAJO7907_1555410881

Apply for this Job

You are applying for the following job:

CRM Manager

* denotes a required field

We'll never share your email with anyone else.

Latest Jobs

Product Manager

£ 55000 - £ 65000
Permanent
West End, London
Product Management
A Product Manager / Digital Product Manager / Ecommerce Product Manager is needed by a fast-paced eCommerce company in the entertainment sector. In this role the Product Manager / Digital Product Manager / Ecommerce Product Manager will have responsibility for...

Acquisition Marketing Manager

£ 40000 - £ 50000
Permanent
City of London, London
Acquisition and Performance
An Acquisition Marketing Manager / Growth Marketing Manager / Growth Manager is required for a high-growth scale-up, that is pioneering digital solutions within Health Tech. The Acquisition Marketing Manager / Growth Marketing Manager / Growth Manager will be responsible for...

Mobile App – Product Manager

£ 50000 - £ 55000
Permanent
Watford, Hertfordshire
Product Management
Mobile App Product / Product Manager / Product Owner is required by a national business currently developing its Mobile App. Based in Watford, you will take ownership of the full spectrum of tools to drive customer acquisition across a roster...

Content Manager

£ 40000 - £ 50000 + benefits
Permanent
City of London, London
B2B Marketing
An enthusiastic Content Marketing Manager / Campaign Marketing Manager / Project Marketing Manager is needed by an incredibly exciting high-growth SaaS platform. The Content Marketing Manager / Campaign Marketing Manager / Project Marketing Manager will be joining a company that...