Global Head of Customer Success / Senior Customer Success Manager / Strategic Account Manager

Global Head of Customer Success

London, £55-70k plus shares + benefits

Global Head of Customer Success / Senior Customer Success Manager / Strategic Account Manager needed by on the fastest growing UK-based B2B SaaS businesses, which last year grew by over 500%. They already have a portfolio of clients across over 20 markets and are currently going through the next phase of global expansion. You’ll work very closely with the CEO on the strategic CS vision and influence the overall business decisions, whilst leading and growing the team by more than double. This journey will begin virtually from the day you join.

Global Head of Customer Success / Senior Customer Success Manager / Strategic Account Manager will:

*Identifying and reporting key metrics to the CEO e.g. retention, account growth, NPS etc

*Advising clients on their launch strategy

*Working closely with larger/enterprise clients to

*Speaking with larger merchants on a quarterly basis to provide loyalty recommendations

*Running educational webinars for clients as a subject matter expert

*Looking for opportunities to insert the team into industry-wide discussions

*Hiring, training and managing Success team members

*You’ll analyse customer data sets to generate insights and performance reports. You will use this information to provide recommendations to clients on how they could better utilise the platform to increase revenues.

*You will work productively with internal teams, continuously providing input to product / engineering / project / support teams on how clients are using the platform, and how we can improve it.

Global Head of Customer Success / Senior Customer Success Manager / Strategic Account Manager must have:

*Good experience within SaaS Customer Success from any tech industry, such as; SaaS, B2B, Martech, Fintech, HRtech, Retailtech, eCommerce, HR, CRM, Marketing, etc

*You can communicate confidently and authoritatively with a wide variety of stakeholders.

*Negotiating skills – you will have had experience negotiating upsells and renewals with enterprise clients

*You know how to make clients happy and go out of your way to achieve this.

*You are comfortable working with, manipulating and interpreting data sets, and have experience working with tools such as Excel.

*Organised and able to work under pressure – you are comfortable working in a fast-paced environment and can juggle multiple tasks at the same time.

*Clear understanding of the core saas metrics – retention, engagement, conversion

*Proactive learner – you have an interest in technology and are willing to do what it takes to become an expert in email marketing.

Intelligent People is a specialist Global Head of Customer Success / Senior Customer Success Manager / Strategic Account Manager recruitment agency.

Salary £ 55000 - £ 70000 per annum
Benefits Shares and Bonus
Type Permanent
Location City of London
Discipline Other
Reference 7684AS-2_1545998439

Apply for this Job

You are applying for the following job:

Global Head of Customer Success

[email protected]
* denotes a required field
Name(Required)
We'll never share your email with anyone else.
Accepted file types: doc, docx, pdf, Max. file size: 20 MB.
Privacy Policy(Required)
Newsletter
This field is for validation purposes and should be left unchanged.

Latest Jobs

Senior Product Manager

£ 70000 - £ 85000 + benefits
Permanent
London
Product Management
A Senior Product Manager / Growth Product Manager / Product Lead is required by well funded global tech scaleup. They want to become the 'Spotify for Life Admin' - helping customers with the most exciting day of their lives and...

Salesforce CRM Manager

£ 55000 - £ 70000
Permanent
City of London, London
CRM, Lifecycle and Loyalty
A Salesforce CRM Manager / Marketing Automation Manager / Email Marketing Manager is needed by a leading Fintech SaaS business as they continue their digital transformation to provide a best-in-class data and analytics platform to leading financial institutions. In this...

Product Manager

£ 50000 - £ 60000 + benefits
Permanent
City of London, London
Product Management
Product Manager needed by well funded start-up marketplace within the childcare sector. Our Client has seed funding for the next 2 years, is backed by a leading Institution and has recently spun out of their incubator, having hit all their...

Product Marketing Manager

£ 50000 - £ 60000
Permanent
London
Product Management
A Product Marketing Manager/ GTM Marketing Manager is needed by a consumer facing fintech business who are on a mission to help boost the financial wellbeing of millions of people. As the business ramps up their scaling efforts, they are...