Customer Success Manager / Client Success Manager / Customer support manager

Customer Success Manager

London, £35-50k + shares and bonus

Customer Success Manager / Client Success Manager / Customer support manager needed by one of the fastest growing unicorn start-up’s to emerge from Silicon Valley. They have raised over $100M in funding and are now expanding both globally and in the UK. You’ll work closely with the sales team and own the customer on-boarding, retention and account expansion for UK accounts.

Customer Success Manager / Client Success Manager / Customer support manager will:

*Order management for key customer accounts. Processing orders & managing any delivery / reconciliation issues.

*Input and update Salesforce information to ensure proper management of account

*Introduce products to prospective accounts and complete sell-in process when assigned

*Successfully refers large sales opportunities to divisional sales managers as necessary

*Manage inbound calls from existing and prospect accounts by providing exemplary service

*Manages onboarding of new accounts in collaboration with Sales Managers

*Complete customer set up process ensuring the business remains compliant with all legal and regulatory

*Track and manage account performance, assist Sales Managers in improving performance

*Stay abreast of all laws and regulations for selling products in retail

*Work as a team to help achieve overall company goals

Customer Success Manager / Client Success Manager / Customer support manager must have:

*Strong Customer Success experience from any industry or sector, such as; eCommerce, Retail, FMCG, Retail, Tech, Startups, Travel, Media, Fintech, gaming, Insurance etc.

*Advanced experience in sales and operations.

*Comfortable working with C-level corporate managers.

*Working with specialty retail shops focused on lifestyle marketing and community.

*Working within a dealer/distributor sales environment a plus.

*Working with CRMs such as Salesforce.

*Working with ERPs such as Acumatica or NetSuite.

*Good knowledge of sales, service, and administrative functions.

*Broad knowledge of the category products and/or services.

*Exceptional communication skills both oral and written.

Intelligent People is a Customer Success Manager / Client Success Manager / Customer support manager recruitment agency.

Salary £35000 - £50000 per annum
Benefits Bonus + shares
Type Permanent
Location City of London
Discipline Other
Reference 7747AS_1548089797

Apply for this Job

You are applying for the following job:

Customer Success manager

* denotes a required field

We'll never share your email with anyone else.

Latest Jobs

Student Marketing Manager

£ 40000 - £ 50000
City of London, London
Acquisition and Performance
A Student Marketing Manager is needed by a high growth online consumer ed tech platform who have recently secured significant funding. As the Student Marketing Manager / Acquisition Marketing Manager / Performance Marketing Manager you will manage the student marketing...

Head of Product Management

£ 85000 - £ 90000 + benefits
South West London, London
Product Management
We're working with an award-winning online consumer products business with exciting growth plans. Joining as Head of Product Management you'll lead an established, but evolving, digital product management team which sits right at the heart of the business, driving decisions...

B2B Product Owner

£ 40000 - £ 55000
Product Management
Product Owner / SaaS Product Manager / Product Manager needed by a well-funded high growth B2B Analytics Tech company who are adding to their global team. You'll be working directly with the Product Director on the overall product strategy and...

Global Brand Strategy Manager

£ 60000 - £ 70000 + benefits
We are looking for a Global Brand Strategy Manager / Brand Marketing Manager / Brand Innovation Manager/ FMCG Brand Marketing Manager for an eCommerce incubator with a Global remit. They're a rapidly growing innovator looking for a game changing a...