Customer Success Manager / Client Success Manager / Customer support manager

Customer Success Manager

London, £35-50k + shares and bonus

Customer Success Manager / Client Success Manager / Customer support manager needed by one of the fastest growing unicorn start-up’s to emerge from Silicon Valley. They have raised over $100M in funding and are now expanding both globally and in the UK. You’ll work closely with the sales team and own the customer on-boarding, retention and account expansion for UK accounts.

Customer Success Manager / Client Success Manager / Customer support manager will:

*Order management for key customer accounts. Processing orders & managing any delivery / reconciliation issues.

*Input and update Salesforce information to ensure proper management of account

*Introduce products to prospective accounts and complete sell-in process when assigned

*Successfully refers large sales opportunities to divisional sales managers as necessary

*Manage inbound calls from existing and prospect accounts by providing exemplary service

*Manages onboarding of new accounts in collaboration with Sales Managers

*Complete customer set up process ensuring the business remains compliant with all legal and regulatory

*Track and manage account performance, assist Sales Managers in improving performance

*Stay abreast of all laws and regulations for selling products in retail

*Work as a team to help achieve overall company goals

Customer Success Manager / Client Success Manager / Customer support manager must have:

*Strong Customer Success experience from any industry or sector, such as; eCommerce, Retail, FMCG, Retail, Tech, Startups, Travel, Media, Fintech, gaming, Insurance etc.

*Advanced experience in sales and operations.

*Comfortable working with C-level corporate managers.

*Working with specialty retail shops focused on lifestyle marketing and community.

*Working within a dealer/distributor sales environment a plus.

*Working with CRMs such as Salesforce.

*Working with ERPs such as Acumatica or NetSuite.

*Good knowledge of sales, service, and administrative functions.

*Broad knowledge of the category products and/or services.

*Exceptional communication skills both oral and written.

Intelligent People is a Customer Success Manager / Client Success Manager / Customer support manager recruitment agency.

Salary £35000 - £50000 per annum
Benefits Bonus + shares
Type Permanent
Location City of London
Discipline Other
Reference 7747AS_1548089797

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