Customer Success Manager / Client Success Manager / Customer support manager
Customer Success Manager
London, £35-50k + shares and bonus
Customer Success Manager / Client Success Manager / Customer support manager needed by one of the fastest growing unicorn start-up’s to emerge from Silicon Valley. They have raised over $100M in funding and are now expanding both globally and in the UK. You’ll work closely with the sales team and own the customer on-boarding, retention and account expansion for UK accounts.
Customer Success Manager / Client Success Manager / Customer support manager will:
*Order management for key customer accounts. Processing orders & managing any delivery / reconciliation issues.
*Input and update Salesforce information to ensure proper management of account
*Introduce products to prospective accounts and complete sell-in process when assigned
*Successfully refers large sales opportunities to divisional sales managers as necessary
*Manage inbound calls from existing and prospect accounts by providing exemplary service
*Manages onboarding of new accounts in collaboration with Sales Managers
*Complete customer set up process ensuring the business remains compliant with all legal and regulatory
*Track and manage account performance, assist Sales Managers in improving performance
*Stay abreast of all laws and regulations for selling products in retail
*Work as a team to help achieve overall company goals
Customer Success Manager / Client Success Manager / Customer support manager must have:
*Strong Customer Success experience from any industry or sector, such as; eCommerce, Retail, FMCG, Retail, Tech, Startups, Travel, Media, Fintech, gaming, Insurance etc.
*Advanced experience in sales and operations.
*Comfortable working with C-level corporate managers.
*Working with specialty retail shops focused on lifestyle marketing and community.
*Working within a dealer/distributor sales environment a plus.
*Working with CRMs such as Salesforce.
*Working with ERPs such as Acumatica or NetSuite.
*Good knowledge of sales, service, and administrative functions.
*Broad knowledge of the category products and/or services.
*Exceptional communication skills both oral and written.
Intelligent People is a Customer Success Manager / Client Success Manager / Customer support manager recruitment agency.
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