CRM Manager / Retention Manager / CRM Lead needed by a high growth VC-backed eCommerce start-up. They are building their marketing team for the first time, to lead all efforts across acquisition and retention, taking the business through the next phase of growth.

CRM Manager / Retention Manager / CRM Lead will be given a complete blank canvas, tasked with building out the CRM strategy, with a focus across all channels including; email, SMS, app, Push notifications etc.

CRM Manager / Retention Manager / CRM Lead will:

*Develop and implement comprehensive CRM strategy with a focus on app and email

*Create, test & adjust meaningful KPIs for all channels and across platforms

*Develop and optimise content concepts and guidelines for all channels and customer segments

*Together with the Dev Team, create required landing pages

*Fully manage all campaigns end-to-end based on your segments and content strategy, from initial planning to broadcasting to reporting

CRM Manager / Retention Manager / CRM Lead must have:

*Strong CRM experience from any industry or sector, such as; eCommerce, Retail, FMCG, Retail, Tech, Startups, Travel, Media, Fintech, Gambling, Gaming, Insurance etc.

*Excellent analytical skills

*Excellent verbal, written and presentation skills

*In-depth experience with Google Analytics, AppsFlyer or comparable tools

*In-depth experience with MailChimp, Mandrill, Firebase, Braze or comparable tools

Intelligent People is a specialist CRM Manager recruitment agency.

Salary £ 40000 - £ 55000 per annum
Type Permanent
Location City of London
Discipline CRM, Lifecycle and Loyalty
Reference 7900AS_1554913970

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