Customer Success Manager / Senior Customer Success Manager / Strategic Account Manager needed by a leading API Cloud based start-up, used by millions of end-users for thousands of developers around the world daily.

Securing Series A funding, they are now looking to double in size and bring on-board their first Customer Success Manager / Senior Customer Success Manager / Strategic Account Manager who will help build their infrastructure and shape their future.

The Customer Success Manager / Senior Customer Success Manager / Strategic Account Manager will:

* Build account plans and strategies to retain and increase revenue and market share within existing accounts
*Manage customers onboarding and post-sale experience
* Solve complex user needs
*Act as the primary point of contact for customers and be “the face of the business”
*Understanding customer’s needs and communicating these needs back to internal teams
*Uncovering new opportunities

The Customer Success Manager / Senior Customer Success Manager / Strategic Account Manager will have:-

*1-2 years’ experience in a similar Customer Success Manager role for a technology company, supporting a SaaS/API product
*People person – Natural relationship builder with strong analytical and organisational skills *Comfortable in a rapid growth start-up environment
*Outstanding communication skills, both written and verbal alongside the ability to form and build strong, long lasting client relationships
*Highly organised and motivated
*Technically minded – have a genuine passion for technology products & customer development

This is an incredible opportunity for a Customer Success Manager / Senior Customer Success Manager / Strategic Account Manager to join a rapidly growing company.

Intelligent People is a specialist Customer Success recruitment agency.

Salary £ 35000 - £ 40000 per annum
Benefits Benefits
Type Permanent
Location City of London, London
Discipline B2B Marketing
Reference MK - 8463_1581949331

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