We’re hiring a Digital Product Manager / Senior Product Manager / Customer Engagement Product Manager to join a Consumer Marketplace business entering a transitional phase of their journey as they progress from start-up to high growth having achieved sustainable market fit and impressive investment. Based on the South Coast the business believes in the importance of a work life balance and offers a unique working environment.
As Digital Product Manager / Senior Product Manager / Customer Engagement Product Manager you’ll be joining a progressive Product Management function and have ownership of the Customer & Member Engagement product roadmap.
You’ll be in the driving seat of the Member Experience journey, focused on delivering more value to the customers, delighting them with the product and service.
Within the role of Digital Product Manager / Senior Product Manager / Customer Engagement Product Manager you’ll be:
*Own and execute the roadmap for the Member Experience area which will include post activation user experience.
*Running user research sessions to understand the emotional needs and motivations of customers
*Determine the metrics that define success and help implement the systems for these metrics
*Create clear hypotheses for new product ideas and features; evaluate impact of new ideas and prioritise accordingly
*Prototype ideas and test
We’re looking for a Digital Product Manager / Senior Product Manager / Customer Engagement Product Manager to bring much of the following experience:
*Customer-centricity – You know how to put yourself in the customer’s shoes to better understand their emotional needs.
*Research skills – You know how to run usability testing sessions and user interviews. You’ve successfully applied Jobs To Be Done and Design Thinking methodologies to understand customers’ needs and motivations. You know how to run ideation sessions, prototype and test ideas.
*Analytical skills – You know how to leverage data and use it intelligently & with significance to make good decisions when confronted by ambiguity.
*Ability to manage complexity – You know how to work out the nitty-gritty without losing sight of the big picture.
Based in Brighton, 45mins on a direct train from South London, a great opportunity if you’re looking to be part of a digital business transforming the holiday and travel landscape.
Please reach out if this sounds like your next career journey. Intelligent People is a specialist recruitment agency hiring Senior Product Manager roles.
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