30Mar

Online Retail Strategy Consultant


West London, £350 per day, 9 Months initially

Online Retail Strategy Consultant / e-commerce Product Director / Senior Strategy Manager (eCommerce)

Working for a network of pan-European mass consumer retail portals, the Online Retail Strategy Consultant / e-commerce Product Director / Senior Strategy Manager (eCommerce) will analyse complex issues that impact the consumer experience, create strategies to reduce them and lead cross functional programs to implement change.

The Online Retail Strategy Consultant / e-commerce Product Director / Senior Strategy Manager (eCommerce) role involves identifying problems, issues, weaknesses and opportunities to improve the online consumer experience and ultimately reduce customer dissatisfaction and churn. This will involve lanching and managing programmes to improve the platform performance across Europe;

understand local market conditions and develop a roadmap of initiatives that will achieve goals across Europe; appropriately target high risk areas;

work effectively with cross-functional partners, including product managers, marketers and customer support specialists to design and implement programmes and influence global policy by developing a close working relationship with global Fraud & Risk and Counterfeits teams, in addition to broader operational teams.

Candidates for the Online Retail Strategy Consultant / e-commerce Product Director / Senior Strategy Manager (eCommerce) role must have a strategy consulting or web media/retail strategy background. Other requirements are the ability to drive projects successfully from inception through to completion; ability to positively influence at all levels as well as negotiate, lead and manage projects; strong aptitude for quantitative analysis and ability to synthesise conclusions and superior communication skills (verbal, written & presentation).

Please apply to chrismason@intelligentpeople.co.uk

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