Customer Success Director
Salary expectation in the region of £110k
Having previously worked at the SaaS division of one of the world’s most successful marketplace businesses, they have experience of building and scaling successful CS teams. In this role they lead a 29-point NPS increase and achieved an 80% retention goal. In their current role they joined as employee #4 (now 700), built an entire CS team and drove 80% adoption within client businesses. The candidate also holds a degree from a top international University and is looking for their next role where they can join a lovable, scaling business.