CRM Manager

13th September, 2017

£45K - £55K bonus + benefits - London

Reference: JO000006903_1505310471

CRM Manager

£45,000 – £55,000 + bonus + benefits

Central London

A CRM Manager / eCRM Manager / Customer Retention Manager is required to help drive the CRM and engagement strategy for a high growth, mature eCommerce start-up. The successful candidate will be part of a small marketing team and must have had prior experience working with Salesforce.

The CRM Manager / eCRM Manager / Customer Retention Manager will:

– Create recommendations to key stakeholders in the business for the customer strategy

– Build a new contact strategy for the business

– Assist the content team in increasing revenue via improvement of content delivery

– Segment the customer database and identify most valuable customers and create a targeted strategy to build long-term relationships

– Work closely with the commercial team to improve the memberships products

– Look at improving the onsite customer journey working closely with UX and UI teams

– Report on all CRM metrics

– Identify new opportunities for the business based on data customer feedback

The CRM Manager / eCRM Manager / Customer Retention Manager must:

-have working knowledge of Salesforce CRM

-Have a track record of improving retention in an eCommerce environment

-Be excellent with numbers

-Be strong with data and analytically minded

-Have a hands-on approach to CRM implementation

-Be confident and able to articulate findings to key stakeholders in the business

-Be able to voice opinions on how best to drive the company forward with regards to CRM

It would be preferable for the CRM Manager / eCRM Manager / Customer Retention Manager to have had experience within a high growth eCommerce environment.

This in an opportunity to join a thriving, well established and successful organisation and have a big impact on revenue growth moving forward.

Intelligent People is a specialist CRM Manager recruitment agency.

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