Contract Business and Product Analyst

12th September, 2017

£108K - £144K - City of London

Reference: EB0000006777c_1505220175

Joining a FinTech Venture building a disruptive digital Financial Service with a B2C and B2B capability the role of Contract Business Analyst / Product Analyst / Product Owner will join an agile team with a considerable business opportunity ahead.

As Contract Business Analyst / Product Analyst / Product Owner you will be reporting into the Head of Product with responsibility for:

●Making complex processes simple

●Working with metrics, data and analytics to drive in-depth user journey analysis

●Translate analysis into design and iteration

●Design customer centric user journeys that are easy to navigate and drive conversion

●Work with the rest of the product team to A/B test and learn, to optimise the user experience

●Design branching and detailed back office casework workflow

●Work with developers to build workflow and processes into our platform

●Work with the operational team to understand omni-channel metrics to drive improvements in workflow design

●Own the product changes from the start to the end, including:

odefinition of requirements and acceptance criteria

oconduct of business testing of the changes against the criteria

oplanning and execution of change roll-out

oanalysis of available data, identification of data gaps and definition of new data to support new solutions.

To be successful in the Contract Business Analyst / Product Analyst / Product Owner role you will require:

●A passion for user journey design, to make something that both customers and operators love to use

●Able to explain complicated concepts to a diverse audience

●A passion for software products

●Strong capabilities in using digital technology and tools, including Google analytics, heat maps and on page journey tracking analysis

●3+ years experience in business analysis, and process and workflow design

●Experience translating design into software

●A whiz at Visio, Lucid chart and other business process mapping tools

●Experience in working with telephony metrics and KPI’s to drive process improvement (desirable but not essential)

●Experience working in an Agile environment (desirable but not essential)

●An eye for detail, owning the SLA’s, thresholds and decision tree’s within the workflow that make the business work brilliantly

●Quickly and robustly document business requirements, i.e. specification documentation, user stories, business rules

Intelligent People are a specialist Contract Business and Product Analyst Recruitment Agency

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